Informativa sui rimborsi

OVERVIEW
At SOTOTAS, customer satisfaction is our top priority. Please read our Refund & Return Policy carefully before placing an order.

As a global dropshipping store, our products are shipped directly from international suppliers.

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🔁 RETURNS & REPLACEMENTS

We do not accept returns for change of mind.

However, you may be eligible for a replacement or refund if:

• The item you received is damaged or defective  
• You received the wrong product  

To request a return or replacement, please contact us within 7 days of receiving your order and provide:

• Your order number  
• Clear photo or video evidence of the issue  

After verification, we will arrange a replacement or refund as applicable.

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💰 REFUNDS

Refunds are approved only under the following circumstances:

• Damaged, defective, or incorrect items  
• Order not delivered within 45 days (for most countries)  
• Product significantly differs from its description  

Once approved, refunds will be issued to the original payment method within 5–10 business days.

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🚫 NON-RETURNABLE ITEMS

The following items are non-returnable:

• Personal care, hygiene, underwear, or swimwear items  
• Digital or downloadable products  
• Sale or promotional items  

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📦 ORDER CANCELLATIONS

Orders can be canceled within 12 hours of purchase.

Once an order is processed or shipped, cancellation is no longer possible.

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📨 CONTACT INFORMATION

For any questions regarding refunds, returns, or your order, please contact us:

📧 Email: Support@sototas.store  
📱 WhatsApp: +16394694362  
🏪 Store Name: SOTOTAS STORE