配送ポリシー

Shipping Policy

Last updated: January 2026

🌍 Shipping Locations
We currently ship to most countries worldwide.
However, some regions may not be eligible for shipping due to logistics limitations, carrier restrictions, or local regulations.

⏱ Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email containing your tracking number.

🚚 Estimated Delivery Time
Delivery times may vary depending on your location:

United States:  

•🚚 Standard Delivery: 5–13 Business Days  

Europe: 10–20 business days  
Asia: 7–15 business days  
Other Regions: 15–30 business days  

⚠ Please note: Delivery times are estimates and may be affected by customs clearance, public holidays, weather conditions, or other factors beyond our control.

💰 Shipping Costs
Most of our products include Free Worldwide Shipping.
In some cases, additional shipping fees may apply for specific products or remote locations. Any applicable fees will be clearly displayed at checkout.

📦 Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your order at any time using our Track Order page.

❗ Lost or Delayed Packages
If your order has not arrived within 45 days after shipping, please contact our customer support.
We will investigate the issue and, if necessary, arrange a replacement or refund in accordance with our policies.

✈ Customs & Import Taxes
Customs duties, import taxes, or additional fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer. We have no control over these fees and cannot estimate their amount.

📨 Contact Us
If you have any questions about your order or our shipping process, please contact us:

Store Name: SOTOTAS STORE

Email: Support@sototas.store

Whatsapp: +16394694362