Privacy policy

Privacy & Trust Policy

Last updated: January 2026

Welcome to SOTOTAS Store.
We respect your privacy and are committed to protecting your personal information while providing you with a safe, transparent, and trustworthy shopping experience.

1. Information We Collect
When you visit or make a purchase from our store, we may collect the following information:
- Contact details: Name, email address, phone number, shipping address
- Order details: Products purchased and delivery information
- Device and usage information: IP address, browser type, pages visited
- Payment information: Used only to process payments securely through trusted payment partners

We do not sell, rent, or trade your personal information.

2. How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Provide customer support
- Send important updates such as order confirmations or policy changes
- Improve our products, services, and website experience
- Send promotional offers only if you choose to opt in

3. Sharing Information with Trusted Partners
We may share your information only when necessary with trusted third parties, including:
- Payment processors
- Shipping and logistics partners
- Analytics and website performance services
- Legal or regulatory authorities when required by law

We never sell or misuse your personal data.

4. Cookies and Tracking
We use cookies to improve website functionality, remember user preferences, and provide relevant content.
You can manage or disable cookies through your browser settings at any time.

5. Genuine Product & Quality Assurance
All products sold on SOTOTAS Store are sourced from trusted suppliers.
If you receive a product that is damaged, defective, or significantly different from the description, you may be eligible for a refund or replacement in accordance with our refund policy.

6. Refund & Return Policy
You may request a refund or replacement if:
- The product arrives damaged or defective
- The product is not as described

Requests must be submitted within 7 days of delivery.
Items must be unused and in original condition unless damaged upon arrival.

7. How to Request a Refund
To request a refund or replacement:
- Contact us with your order number
- Provide clear photos or videos showing the issue

Our support team will respond within 24–48 hours.
Approved refunds are processed to the original payment method.

8. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your data
- Opt out of marketing communications

9.📍 Business Information